FAQ - Online & Mobile Bidding

  1. Q:

    How do I register to bid online?

    A: Visit phillips.com and select Digital Saleroom from the Auctions drop down menu on the left hand side. Click the Register to Bid Live link at the bottom left of the screen. Click the individual Register to Bid Live link(s) for the appropriate auction(s). If you are new to online bidding, you will be taken through the necessary steps to create a username and password.

    After completing all fields, you may see an "approval pending" page. If you are pre-existing client, the Bids Department will approve your request within one business day. If you are a new client, the Bids Department will contact you for ID and proof of address in order to create your account.

  2. Q:

    I have bid online with phillips before. Why is my email address and password not working?

    A: Phillips introduced a new online bidding platform in June 2015. If your previous online bidding was prior to this date, you must create a new username/password. You will only have to do this once and then will simply need to login and register for specific sales in the future.

    If you have bid with Phillips on the new online platform already and are still experiencing problems logging in, please contact the Bids Department directly ( bidslondon@phillips.com; bidsnewyork@phillips.com; bidsgeneva@phillips.com; bidshongkong@phillips.com; ) , who will assist you.

  3. Q:

    I can't remember which password I used to register my account.

    A: Please go to our online bidding platform at live.phillips.com and select "Login" on the top right corner. You will be able to retrieve your password by clicking "Forgot Password?"

    Please note that we updated our online bidding platform in June 2015. If you have not bid with us online since then, you will need to create a new online account. Once this is created, it will work for all future sales.

  4. Q:

    I am trying to enter my credit card information and it is showing an error message.

    A: If your billing address is different from the primary account address, you will need to enter the correct billing address on this page. Please untick the box just below "Billing Address" and enter the correct details associated with your credit card.

  5. Q:

    I noticed that my credit card has been charged $1. Did you authorize this payment?

    A: A one-time nominal charge is made on your card in order to verify authenticity. The card will be refunded the full amount within three (3) business days.

  6. Q:

    Am I required to use the same credit card on file if I am successful at auction?

    A: You are not required to use the same card, and we will never charge your card without your consent other than to verify authenticity. If you are a successful bidder, our accounting department will reach out to you and provide you with payment options and instructions.

  7. Q:

    I DON'T HAVE A CREDIT CARD. CAN I STILL REGISTER TO BID ONLINE?

    A: Online accounts must include a valid credit card number as verification.

  8. Q:

    I have signed up for an online account, however I cannot bid in your sale. Why is that?

    A: You will also need to register to bid in a particular sale in order to participate. Please log into your account and then choose Register to Bid Live next to the sale in which you wish to bid.

  9. Q:

    I have filled out everything and it says that my request is pending. What am I missing?

    A: Online registrations are usually approved within one (1) business day, unless more information is needed. If you are a new bidder we will require a copy of your photo ID and proof of address. You will be contacted by the Bids Department requesting the necessary additional information and ID documents. Once these are received your registration will be approved. You will receive an email when your bid request has been approved.

    If it has been two or more business days since you registered and your request is still pending, please check your spam email folder for an email from the Bids Department requesting additional information.

  10. Q:

    Do i really need to provide a photo ID?

    A: Yes, this is a requirement for all bidders in order to verify their identity.

  11. Q:

    IS THERE AN ADD-ON OR ANY ADDITIONAL SOFTWARE THAT I NEED IN ORDER TO BID ONLINE OR WILL THIS WORK ON ANY BROWSER?

    A: Our online platform works with all browsers, but we recommend using Google Chrome™, as it is the most optimized browser for our online system. If you wish to run the platform on Apple Safari®, you will need to install Adobe Flash Player. If you are using a mobile device to bid, we recommend downloading and bidding directly through the Phillips iOS app.

  12. Q:

    Do I need to sign up for bidding to be able to view the auction online?

    A: No. Any interested viewer can watch the auction from our website or app. On the day of an auction, a link will appear on the home page, which will direct you to our Digital Saleroom where you can watch the auction. Alternatively, you may access this Digital Saleroom from the Auctions dropdown menu on the upper right hand side of our homepage. The link to watch live becomes active 5-10 minutes before the start of the sale. On the Phillips app, a "Live Now" icon will appear up to 1 hour before the start of the auction. You can enter the sale by tapping the "Join Live Auction" button.

  13. Q:

    Can I leave a bid or place an absentee bid on phillips website for a live auction?

    A: Yes, most of our sales offer online advance bidding. Navigate to the lot page and click "Place Advance Bid", which will prompt you to register for the sale or log in (if you have not already done so) and then allow you to leave a bid. For sales that don't offer advance bidding, please contact our Bids Department.

    Advance bids are executed in the saleroom by the auctioneer and online clerk in a manner similar to traditional absentee bids. If you are following the auction live online and your original advance bid is exceeded, you may then choose to join the bidding as a live online bidder.

FAQ - Timed Online-Only Auctions

  1. Q:

    How do I register to bid?

    A: Registration for online only auctions is the same process as for all Phillips live auctions. Please visit our Digital Saleroom page and click the Register to Bid Live button. Click the Register to Bid button next to the appropriate auction(s) in order to register for online only auctions.

  2. Q:

    How do I place bids?

    A: Clients may access the timed auction bidding page via the Digital Saleroom page on our website (click the "x Lots" button to view the lots or the "Register to Bid" button to register for the sale), or they may access specific lots through the auction page on our website (select the auction from the Auctions drop down menu on the homepage).

    You may place incremental bids or maximum bids. Maximum bid amounts will be executed incrementally by the system on behalf of the client, up to the amount of their maximum bid. You will receive an email confirmation when you have placed a bid.

  3. Q:

    CAN I LEAVE MY BID AT AN AMOUNT THAT IS NOT ON THE 'PLACE MAX BID' AMOUNT DROP DOWN MENU?

    A: No. All bidding in an Online-Only Auction must be done on our standard bidding increments, as shown on the drop-down menu.

  4. Q:

    What happens if I am outbid?

    A: If you are outbid, you will receive an email indicating that you have been outbid. When you return to the main bidding screen, the lot in question will indicate Outbid and the amount at which you were outbid. You can then place a new bid, if you choose.

  5. Q:

    CAN I CANCEL OR REDUCE MY BID IF I CHANGE MY MIND?

    A: No. All bids placed in a Timed Online-Only Auction are final and cannot be removed or reduced to a lower amount once placed. You may, however, increase your bid at any time.

  6. Q:

    CAN I PLACE BIDS ON MY IPHONE® OR IPAD®?

    A: Yes. We have recently launched mobile bidding for our Phillips iOS app app for iPhone® and iPad®. Please download the free app and it will have the same registration process and bidding functionality as our website.

  7. Q:

    When does the bidding close?

    A: A countdown clock is displayed for the auction on the Digital Saleroom page, the main auction page, and the main bidding page.If a bid is placed on a lot within the final three minutes of the closing time, three additional minutes will be added to the designated closing time for that lot. Please note that the extension of the closing time for one lot does not affect the closing time of all lots.

    Some auctions may have a rolling close, with each lot closing a minute after the previous lot. For these auctions, the countdown clock on the main auction page will be counting down to the close of the first lot. Individual lot pages will have their own countdown clocks, indicating the specific closing time for that lot.

  8. Q:

    WHAT HAPPENS IF I WIN A LOT?

    A: If you are the successful bidder at the end of the sale, you will receive a confirmation via email immediately following the close of the entire auction. An invoice will follow from Phillips' Client Accounts department on the first business day following the close of the sale. The invoice will be accompanied by payment and shipping instructions.